Frequently Asked Questions
Everything you need to know about shopping with MATTE Brand.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items like bodysuits and sale pieces are final sale for hygienic reasons.
How do I know which size to order?
Each product page features a detailed size guide. Our pieces are designed for a body-contouring fit; if you are between sizes, we recommend sizing up for more comfort.
Do you restock sold-out items?
We often release limited drops. While some signature staples are restocked periodically, many seasonal items are one-time releases. We recommend signing up for email alerts on the specific product page.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your shipping address and cart before checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna for flexible installments.